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Creator FAQ
- Are my files protected? We take the security of your work seriously! To protect your high-res files, Darkroom automatically compresses all display photos on our platform, very simil... →
- How do I cash out my Darkroom profits? You can manage and withdraw your earnings directly from the Cashouts tab in your dashboard. Here is how the process works: →
- How do I delete my account? If you would like to delete your account please login to your admin and go to the 'Account' tab and then click the tab 'Details'. On the bottom left you will... →
- How do I update or cancel my Darkroom+ subscription? To update or cancel your Darkroom Plus Membership, navigate to the 'Billing' tab of your Darkroom dashboard and click 'Manage subscription'. →
- How do discounts work? You can easily create and manage discounts by heading to the Discounts tab in your Darkroom dashboard. We offer two types of discounts to help you run promot... →
- What are collections? Collections let you categorize your art (e.g., Landscapes, Street Photography) so customers can navigate your shop easily. →
- What size prints can I offer? We are excited to announce that we have many new large format prints on the new version of Darkroom! The size of the print you can offer depends on two things: →
- Where does Darkroom print from? All of our products are printed and fulfilled right here in the US, working primarily with premium print houses based in Northern California. →
- Where does Darkroom ship to? Darkroom ships to over 220 countries and territories worldwide! →
- Why were my photos cropped when they uploaded? When you upload an image, Darkroom automatically fits it to the nearest standard print aspect ratio. This ensures any unexpected cropping or stretching durin... →
- White border variants What is the white border, and what if I upload photos with an existing white border? →
- "Your connection is not secure" or SSL error when loading darkroom.com If your browser shows an error like "Your connection is not private," "Can't provide a secure connection," or ERRSSLPROTOCOLERROR when trying to load darkroo... →
- Can I change my email? Yes, you can update your email address at any time from your Account Settings page. To protect your store's security and financial info, we use a strict veri... →
- Can I change my username? Yes, you can change your username at any time, but it comes with a few critical side effects that require serious consideration before you hit save. →
- Do you integrate with other website platforms (Shopify, Wix, Squarespace, etc.)? No, Darkroom does not currently integrate with third-party website builders or e-commerce platforms. →
- How do I handle taxes from my profits? Because PayPal is our payment processor, they handle all necessary tax reporting and documentation required by your local government. Any applicable tax form... →
- How do product "Drops" and "Limited Time" features work? Toggle on Schedule as Drop to set the exact moment your print becomes available for purchase. →
- How does Google Sign-Up & Sign-In work? You can quickly create and log into your Darkroom account using your existing Google account. However, there are two important details you should know before... →
- How does limited quantity work for products? The Limited Quantity feature allows you to set a fixed inventory cap on any specific photo. It’s the perfect tool for creating exclusive, numbered editions, ... →
- How to Reorder Photos and Collections You can easily customize the layout of your gallery using simple drag-and-drop controls in your dashboard. →
- How to be successful on Darkroom Every day, we see incredible artwork uploaded to Darkroom. But when we look at our most successful creators — the ones making a consistent living from their ... →
- The Artist’s Guide to Discovery: Mastering SEO, Curation, and Marketing Uploading stunning artwork is only the first step. To transition from a hidden gallery to a thriving art print business, your work needs to be discoverable, ... →
- Understanding Fine Art vs. Professional Paper Options Understanding the difference between Fine Art and Professional paper options helps you choose the perfect match for your prints. The core differences come do... →
- What are samples? The Samples tab in your dashboard allows you to purchase physical prints of your own artwork at base production cost, meaning absolutely no artist markup or ... →
- What is Explore? Explore (explore.darkroom.com) is a searchable showcase of the incredible talent on our platform. →
- What is my PayPal Email? Your PayPal Email is the specific email address linked to the PayPal account where Darkroom will deposit your shop profits. →
- What is the Image Mockup Generator? High-quality visuals are everything when it comes to selling art online. Our built-in Image Mockup Generator allows you to place your digital art into beauti... →
- What is the Video Mockup Generator? Mockups ➔ Videos, this tool allows you to automatically stitch up to 5 of your already-generated image mockups into a dynamic, simple video. →
- Which payment options are available for prints on my store? To help you convert as many visitors into paying customers as possible, your storefront comes equipped with a highly flexible, secure checkout system right o... →
- Why aren't my products showing in my gallery? You’ve uploaded your images, set your pricing, and eagerly clicked your public gallery link, only to find it completely empty. Don't panic! This is usually a... →
- Why can't I upload? We want your physical prints to look exactly like they do on your screen! To protect you from costly printing mistakes or unexpected color shifts, our system... →
- Do I Need a CDTFA License or California Seller’s Permit? Short Answer: Probably not, but contact your tax professional if you have questions →