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Customer FAQ
- Are print sizes displayed in inches or centimeters? All print sizes on Darkroom are displayed in inches by default because our production labs are located in the US. However, if you prefer metric measurements,... →
- Do I have to pay duties/VAT on my international order? Typically, duties and taxes will be bundled in at checkout when you place your order on Darkroom. This way you not only see the total cost upfront before pla... →
- Does Darkroom ship outside of the US? Darkroom has always shipped internationally but for many years, attaining reasonable shipping rates and delivery speeds was difficult. We have just partnered... →
- How are prints packaged for shipment? The print houses we work with have been packaging and shipping out fine art for decades. We ship in a variety of different formats including protected tubing... →
- How are shipping rates calculated for international orders? Shipping rates are typically calculated based on the weight and dimensions of your order as well as customs/duties that need to be paid. Customs and duties c... →
- I received damaged or incorrect prints If a courier services has damaged your prints or our print houses have made a misprint please email support@darkroom.tech with: →
- I submitted an incorrect address If you accidentally entered the incorrect shipping address, check your order confirmation email from Darkroom to access your 'order details' page to edit it ... →
- Return, Refund, and Cancellation Policy Darkroom operates as a print-on-demand platform, meaning we hold no pre-made inventory. Every individual print is custom-made specifically for you the moment... →
- What are your production times? Estimated production times are always in business days and do not include shipping times. Any rushed shipping time will take place AFTER a print finishes pro... →
- What if my order becomes stuck in customs? First, we want to let you know that most shipments make it through customs without any delays. That said, from time-to-time customs and other international a... →
- Where is my order? You should have received an order confirmation email after completing your order and will receive a shipping confirmation email once the item has left the pr... →
- How to Cancel or Modify an Order When you place an order, we hold it for a 12-hour window before automatically routing it to our print partners. During this period, you can make minor addres... →
- Can I cancel my order? When you place an order, there is a brief 12-hour window before automatically routing it to our print partners. If you need to make changes or cancel your or... →
- What is the difference between "Duties Paid" and "Duties Unpaid" for international shipping? When your order crosses international borders, it is often subject to local customs taxes, VAT, and processing fees. To give you full control over how you ha... →